Sound Money Exchange Precious Metals Sales Policy Due to the volatile nature of the commodities markets, all sales of gold, silver, and other precious metal products are final.
1. No Returns or Exchanges
- We do not accept returns, exchanges, or cancellations for any gold or silver items once an order is confirmed or processed.
- Prices are locked at the time of purchase based on live market spot prices; therefore, we cannot accommodate market-related returns.
2. Authenticity Guarantee
- Every item is rigorously tested and verified for weight and purity prior to shipment or delivery.
- We guarantee the authenticity of all precious metals sold by Sound Money Exchange.
3. Shipping and Damages
- If your package arrives physically damaged or tampered with during transit, you must notify us within 48 hours of delivery.
- Claims must include photographic evidence of the unopened, damaged packaging to initiate an insurance investigation.
4. Contact Us